What Information We Hold — At a Glance
| Types of Data | Reason for Collection | Retention Period |
|---|---|---|
| Name & Contact Details | Account Verification & Communication | For as long as your account remains active |
| ID Document (NID/Passport) | KYC Verification & Legal Obligations | Up to 5 years |
| Payment Information | Deposit & Withdrawal Processing | 3 years from transaction |
| Gaming History | Security & Responsible Gaming | Up to 3 years |
| IP Address & Device Information | Fraud Prevention | Up to 1 year |
| Cookies & Browsing Data | Experience Enhancement | 12 months from session |
What Information We Collect
We collect certain information when you register and use basa28. This process is fully transparent and the data is used solely to improve your experience.
Information Collected at Registration:
- Full name, date of birth, and gender.
- Email address and mobile number.
- Current address and district.
- Preferred language and communication method.
Information collected during KYC verification:
- Copy of National ID (NID) or passport.
- Selfie or photo verification (where required).
- Proof of address (utility bill or bank statement).
Automatically Collected Information:
- IP address, browser type, and operating system.
- Login timestamps, session duration, and page visit data.
- Gaming History — bet amounts, wins/losses, and game types.
- Payment methods and transaction history.
Voluntarily Provided Information
If you contact our support team or participate in a survey, you may provide additional information. This data is used only for the relevant purpose.
How We Use Your Information
Basa28 uses your information only for specific, legitimate purposes. We never use your data unnecessarily. See below for a full breakdown of how and why your data is used.
- Account Management: To create, verify, and secure your account.
- Payment Processing: To process deposits and withdrawals securely.
- Customer Service: To resolve your issues quickly and answer your questions.
- Fraud Prevention: To protect your account by detecting suspicious activity.
- Legal Obligations: To meet AML, KYC, and regulatory compliance requirements.
- Personal Experience: To recommend games and offers tailored to your preferences.
- Responsible Gaming: To detect problem gambling patterns and provide timely support.
Marketing Communications
We may send promotional messages by email or SMS, but only with your consent. You can opt out at any time from your account settings.
Data Sharing & Third Parties
Basa28 never sells your personal information. In limited circumstances, data may be shared with trusted partners.
When data may be shared:
- Payment Provider: Payment gateways such as Mobile Banking, Nagad, and Rocket receive limited data solely to process transactions.
- Game Provider: Third-party game providers only receive the data necessary to operate their games.
- Legal Authorities: Information is disclosed in response to a court order or a legitimate request from a regulatory authority.
- Security Authority: Information may be shared with relevant authorities to prevent fraud or illegal activity.
What We Never Do
Your information is never sold or rented to advertisers, data brokers, or unrelated third parties.
Contractual Protections
All third-party partners are contractually bound to uphold our privacy standards.
Cookies & Tracking Technologies
We use cookies and similar technologies to enhance your experience on the basa28 website and ensure the site functions properly.
The cookies we use:
- Essential cookies: To maintain login sessions and security. These cannot be disabled.
- Functional cookies: To remember your preferred language, theme, and settings.
- Analytics Cookies: To understand which sections of the site are used most (anonymous data).
- Performance Cookies: To monitor site speed and stability.
You can manage or clear cookies at any time through your browser settings. Note that disabling essential cookies may limit certain site features.
Cookie Controls
A cookie consent notice is shown on your first visit to the site, where you can enable or disable cookies according to your preferences.
Data Protection & Security Measures
Basa28 follows the highest industry security standards to protect your data. Our defenses operate across multiple layers, so your information stays safe even if one layer is compromised.
SSL/TLS Encryption
All data transfers are secured with 256-bit SSL encryption. Every piece of information sent from your browser to our servers is encrypted.
Two-Factor Authentication (2FA)
Two-factor authentication can be enabled for added account security, making OTP verification mandatory at login.
Regular Security Audits
Our systems undergo regular penetration testing and security audits by third parties.
Restricted Access Controls
Only authorized staff have limited access to your data for specific purposes. All access is logged and monitored.
In the Event of a Data Breach
In the event of a data breach, we will notify the relevant regulatory authority and affected users by email within 72 hours.
Your Privacy Rights
As a basa28 user, you have a number of important privacy rights. We fully acknowledge and respect each of them.
Right to Access Your Data
You can request to see what information we hold about you.
Right to Rectification
You can request a correction to any inaccurate or outdated information at any time.
Right to Erasure
You may request the deletion of your data under certain circumstances.
Right to Data Portability
You can request a copy of your data in a machine-readable format.
Right to Restrict Processing
You may request that the processing of your data be restricted for specific reasons.
Right to Object
You may object to your data being used for marketing or profiling purposes.
Want to exercise your rights?
To exercise any of the above rights, please contact our support team. Requests are typically processed within 30 days.
Children's Privacy Protection
Basa28 strictly prohibits participation by anyone under the age of 18. We do not knowingly collect personal information from minors.
- Date of birth is verified at registration to confirm age.
- Age is verified through identity documents during the KYC process.
- Any account created by someone under the age of 18 will be closed immediately.
- If we become aware that we hold personal data belonging to a child, it will be deleted immediately.
For Parents
If you suspect your child is using basa28, contact our support team immediately. We will act promptly and delete any related data.
Changes to the Privacy Policy
Basa28 reserves the right to update this Privacy Policy as needed. You will be notified before any significant changes take effect.
- At least 14 days in advance You will be notified by email.
- Urgent changes (for legal or security reasons) may take effect immediately.
- Each update will change the "Last Updated" date at the top of the page.
- Continued use of the site after any changes constitutes acceptance of the updated policy.
To stay informed of updates
To stay informed of any Privacy Policy updates, make sure the email address on your account is always current.
Contact & Complaints
For any questions, concerns, or complaints regarding our Privacy Policy, please reach out to our dedicated privacy team.
- Email: [email protected]
- Live Chat: Click the chat button at the bottom right of the website.
- Response Time: Usually within 24 hours.
We take every complaint seriously and work to resolve it as quickly as possible. Your privacy isn't just a policy requirement to us — it's a responsibility.
Complaint Resolution Timeframe
Privacy complaints typically receive an initial response within 7 business days and a final resolution within 30 days.